Refund & Cancellation Policy
Service-specific conditions
Cancellation, changes and refund eligibility depend on the confirmed fare, hotel, package, visa service or other provider terms for your booking. There is no universal refund percentage or cancellation deadline stated on this website.
Before payment
Ask for the applicable cancellation conditions, change fees, non-refundable amounts and refund process in writing before confirming or paying for a service.
Requesting cancellation
Contact DIB Travels with your booking or enquiry reference and the requested change or cancellation. A request is not completed until the relevant provider confirms it. Do not assume that submitting a message automatically cancels a booking.
Refund processing
Any eligible refund depends on provider approval and the applicable terms. Processing times and deductions must be confirmed for your specific case; no guaranteed refund time is stated here.