Travel Booking Terms
Enquiry and confirmation
Travel enquiries are requests for assistance, not confirmed tickets or reservations. Review the written itinerary, price, inclusions, exclusions and provider conditions before confirming a booking.
Travel documents
Check passport validity, visa requirements, transit rules and any health or entry requirements for your itinerary. Requirements may change, and travelers remain responsible for meeting them.
Provider changes
Airlines, hotels and other providers control schedules and availability. Delays, cancellations, changes and restrictions may occur. The terms of the confirmed provider apply to changes and refunds.
Package details
For tours and Umrah, confirm dates, accommodation, transport, visa assistance, inclusions and exclusions for the specific package. Do not assume that an item is included unless it is stated in the confirmed details.